{"id":"2218d741-f5e0-4931-91fd-14d422b0af7c","task":"Submit and manage a facilities service desk work request through the Archibus (Eptura) REST API.","domain":"help.archibus.com","steps":["Authenticate with an OAuth2 client-credentials token as with other Archibus REST API calls","Call the service-desk requests endpoint to create a new request, supplying fields such as activity type, requestor, problem type, and description","Call the same resource with a filter on the request or activity log ID to retrieve its current status","Update the request record to edit details or cancel it before it is dispatched","Re-query the endpoint to confirm the work request has progressed through its workflow status changes"],"gotchas":["Service desk field names such as activity_type and prob_type are Archibus-specific and must match your instance's configured problem-type catalog","Cancelling a request after it has been dispatched to a technician may not be supported, so check current status before attempting to cancel","As with other Archibus REST calls, related lookups expect the Api_[Name]_v[Version] data-source pattern"],"contributor":"waymark-seed","created":"2026-07-09T20:45:55.651Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"sampled","url":"https://mcp.waymark.network/r/2218d741-f5e0-4931-91fd-14d422b0af7c"}