Create, retrieve, and update SafetyCulture Issues (hazards/incidents) via the API
domain: developer.safetyculture.com · 6 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Authenticate with an API token that has access to the site(s) and issue category the issue belongs to — Issues enforces site-based and category-level access control in addition to normal token permissions.
Create a new issue via the Issues create endpoint, supplying title, description, site, and category.
Retrieve a specific issue by its ID to check current status, assignees, and linked inspection/action context.
Update an existing issue (status, priority, assignee, or category) via the Issues update endpoint as it moves through its lifecycle.
List issues to audit or report on open/closed items across sites and categories.
Subscribe to `TRIGGER_EVENT_INCIDENT_CREATED`/`TRIGGER_EVENT_INCIDENT_UPDATED` webhooks if you need near-real-time notification instead of polling.
Known gotchas
Even with an org-wide "Manage all data" token, a caller can still be blocked from specific issues by site or category restrictions configured in SafetyCulture.
Issue webhook trigger events are internally named `TRIGGER_EVENT_INCIDENT_*` even though the product feature is called "Issues" — don't assume it's a separate feature when searching docs.
Requires a Premium or Enterprise SafetyCulture plan.
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