Create and manage agent Views (saved ticket filters) via the Zendesk Views API
domain: developer.zendesk.com · 6 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Authenticate as with other Zendesk Ticketing endpoints: HTTP Basic Auth using {email_address}/token:{api_token} base64-encoded in the Authorization header, or OAuth
Create a view with POST /api/v2/views, sending a view object with a required title and a required all array of conditions that must include at least one condition on status, type, group_id, assignee_id, or requester_id; optionally add an any array, description, active flag, output.columns, and a restriction object (type "Group" or "User" with id/ids) to limit visibility
Validate a condition set before saving with POST /api/v2/views/preview (or just get the resulting count via POST /api/v2/views/preview/count), nesting the same conditions under a view property
List views with GET /api/v2/views (variants: List Views By ID, List Active Views, List Views - Compact, Search Views, Count Views) and fetch a single one with GET /api/v2/views/{id}
Update a view's title/conditions/output/restriction with PUT /api/v2/views/{id} (or Update Many Views for several at once), and remove views with DELETE /api/v2/views/{id} or Bulk Delete Views
Pull the tickets currently matching a view via Execute View, or just its count via Count Tickets in View/Views
Known gotchas
Creating/editing a view via the API does not cover every condition option available in the Views admin screen in the web UI — some advanced condition types are UI-only, per Zendesk's own community guidance
The all array's requirement to include a condition on status/type/group_id/assignee_id/requester_id is enforced on create — a view built only from custom-field conditions will be rejected
For polling which tickets match a view over time, Zendesk recommends the Incremental Ticket Export endpoint instead of repeatedly calling Execute View on a timer, since it returns only what changed since the last poll under different rate limits
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