Manage a Gladly customer profile's contact channels (associated email addresses and phone numbers) via the Customer Profiles API

Steps

1. Authenticate with HTTP Basic Auth using an agent's email address as the username and a Gladly API token as the password, over HTTPS, e.g. curl -u user@organization.com:{api_token} https://organization.gladly.com/api/v1/...
2. Look up an existing profile by a known channel with GET /api/v1/customer-profiles?email={email} or GET /api/v1/customer-profiles?phoneNumber={e164 number} (results are capped at 50 profiles, sorted by most recently updated)
3. Create a new profile with POST /api/v1/customer-profiles, including an emails array (entries like {"original": "..."}) and/or a phones array (entries with original and a type such as HOME) to attach initial contact channels
4. Fetch the current profile, including its full emails/phones arrays, with GET /api/v1/customer-profiles/{customerId} before editing, so an update doesn't drop existing channels
5. Add, remove, or re-flag channels on an existing profile with PATCH /api/v1/customer-profiles/{customerId}, sending the updated emails array (each entry can carry normalized, original, primary) and/or phones array (each entry can carry normalized, original, extension, regionCode, type)
6. Delete a profile with DELETE /api/v1/customer-profiles/{customerId} only when it has no open or waiting conversation