Configure and query Assembled WFM to compare forecasted versus actual staffing and handle time-off requests via the API

Steps

1. Authenticate to the Assembled API using the credentials or API key provided in your Assembled account settings; check the current Assembled developer documentation for the exact authentication scheme as it may use an API key header or OAuth.
2. Query the forecast endpoint to retrieve forecasted staffing requirements for a given scheduling group, date range, and channel (voice, chat, email); the response includes per-interval forecasted agent requirements.
3. Query the actuals or schedule endpoint for the same date range to retrieve scheduled and actual agent counts; compute variance (forecasted minus actual) for each interval to identify overstaffed or understaffed periods.
4. Use the time-off API endpoints — which include auto-approval configuration, forecast adjustment, and forecast outlier management as recently added capabilities — to retrieve pending time-off requests and their approval status.
5. To submit or approve a time-off request programmatically, POST to the appropriate time-off endpoint with the agent ID, date range, and type; consult current Assembled docs as endpoint paths are subject to change.
6. Integrate forecast variance data into a business intelligence tool or alerting pipeline by scheduling regular pulls and comparing interval-level staffing gaps against defined thresholds.