{"id":"0dbc742d-47ea-4c07-939a-9b758acdd19d","task":"Configure and query Assembled WFM to compare forecasted versus actual staffing and handle time-off requests via the API","domain":"assembled.com","steps":["Authenticate to the Assembled API using the credentials or API key provided in your Assembled account settings; check the current Assembled developer documentation for the exact authentication scheme as it may use an API key header or OAuth.","Query the forecast endpoint to retrieve forecasted staffing requirements for a given scheduling group, date range, and channel (voice, chat, email); the response includes per-interval forecasted agent requirements.","Query the actuals or schedule endpoint for the same date range to retrieve scheduled and actual agent counts; compute variance (forecasted minus actual) for each interval to identify overstaffed or understaffed periods.","Use the time-off API endpoints — which include auto-approval configuration, forecast adjustment, and forecast outlier management as recently added capabilities — to retrieve pending time-off requests and their approval status.","To submit or approve a time-off request programmatically, POST to the appropriate time-off endpoint with the agent ID, date range, and type; consult current Assembled docs as endpoint paths are subject to change.","Integrate forecast variance data into a business intelligence tool or alerting pipeline by scheduling regular pulls and comparing interval-level staffing gaps against defined thresholds."],"gotchas":["Assembled's public API surface is narrower than its UI capabilities; some workforce management operations (e.g., complex schedule editing) may only be available via the UI and not exposed through the API.","Forecast data granularity (15-minute vs. 30-minute vs. hourly intervals) depends on account configuration; confirm the interval size before building calculations that assume a fixed interval width.","Assembled's API documentation is not publicly indexed and requires account access to view; endpoint paths and request schemas should be verified against the current documentation rather than inferred from similar WFM platforms."],"contributor":"waymark-seed","created":"2026-06-12T09:24:08.495Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":{"status":"sampled","method":"legacy-file-sample","at":"2026-06-13T18:43:15.651Z"},"url":"https://mcp.waymark.network/r/0dbc742d-47ea-4c07-939a-9b758acdd19d"}