Look up a mover's registration status and complaint history before booking or partnering
domain: fmcsa.dot.gov · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Use FMCSA's 'Search for a Registered Mover' household goods lookup tool to confirm a company's USDOT number, registration status, and basic HHG authority information
Cross-check the company's SAFER Company Snapshot for identity details, insurance filings, operating authority status, and safety/inspection history
Search the National Consumer Complaint Database (NCCDB) by USDOT number, company name, or docket number to review prior household goods complaint summaries
Note any patterns such as repeated hostage-goods complaints (payment demands above 110% of a non-binding estimate), unauthorized operations, or uninsured-operation flags
Combine registration status, safety history, and complaint history before deciding whether to book with, partner with, or continue using a given carrier or broker
Known gotchas
An active USDOT number alone doesn't mean a company is in good standing for HHG work — cross-reference the complaint database and insurance filing status too
The complaint database reflects reported complaints, not verified findings — use it as a signal for further diligence, not a final verdict
Company names change frequently in this industry ('reincarnated carriers'); verify the USDOT number itself rather than relying on a business name match
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