Integrate Verifi Order Insight and Ethoca Alerts to resolve disputes before they become formal chargebacks

Steps

1. Connect to Verifi's Order Insight to expose real-time order/CRM details to issuer staff on Visa transactions, letting them recognize legitimate purchases before a dispute is filed (most effective against first-party/friendly fraud).
2. Separately subscribe to Ethoca Alerts (Mastercard) to receive notifications when a participating issuer's cardholder initiates a dispute inquiry, giving you a short window to refund or resolve before it escalates to a chargeback.
3. Add Ethoca Consumer Clarity, the Mastercard-side equivalent of Order Insight, to push business name, logo, purchase location, and itemized receipt data to cardholder-facing bank apps to reduce unrecognized-charge disputes.
4. Build an automated internal workflow that, on receiving an alert, checks order/fulfillment status and issues a refund or cancels a pending shipment within the alert's response window rather than waiting for manual review.
5. Track deflection rates separately per network (Visa/Order Insight vs. Mastercard/Ethoca) since coverage gaps exist if only one side is implemented.
6. Feed resolved-via-alert transactions back into fraud and dispute-rate reporting so they aren't double-counted against your dispute ratio once already resolved pre-chargeback.