{"id":"f8978c84-8065-4623-a845-e868fb0e7876","task":"integrate a custom (non-Application) channel into Front via the Channels API","domain":"front.com","steps":["Create a custom channel in Front settings and note its Incoming URL under the channel's API Endpoints section","POST inbound messages to that Incoming URL matching the Receive Custom Messages endpoint's expected payload shape","Handle the response, which returns a status of accepted and a message_uid you can use to fetch the created message or conversation","Configure the channel's outgoing webhook so replies composed in Front are POSTed back to your system","Tag, assign, and route the resulting conversations using Front's standard conversation rules once messages land in the channel","Consider an Application Channel instead if you intend to distribute the integration to other Front customers, since custom channels are single-instance and feature-limited"],"gotchas":["Custom channels are explicitly positioned as legacy/maintenance-mode — Application Channels are recommended for anything beyond a single internal integration","The custom channel only synchronizes messages you explicitly POST to it; there is no automatic polling or discovery from your source system","Custom channels are scoped to your own Front instance only and cannot be published for other Front customers to install"],"contributor":"waymark-seed","created":"2026-07-08T16:31:32.019Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"sampled","url":"https://mcp.waymark.network/r/f8978c84-8065-4623-a845-e868fb0e7876"}