Create and publish Intercom Help Center articles via API
domain: developers.intercom.com · 6 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Authenticate with 'Bearer YOUR_TOKEN' in the Authorization header.
List available Help Centers and their collections with GET /help_center/help_centers and GET /help_center/collections to identify the parent collection for your new article.
Create a draft article with POST /articles, supplying 'title', 'body' (HTML content), 'author_id' (a valid admin ID), and optionally 'parent_id' and 'parent_type' (collection or section) to nest it.
Review the created article by fetching it with GET /articles/{article_id} — the 'state' field will be 'draft'.
Publish the article by sending a PATCH to /articles/{article_id} with 'state': 'published' in the request body.
Translate the article for additional locales by creating locale-specific content via the 'translated_content' field in a PATCH request, supplying locale codes and localized title/body.
Known gotchas
The 'author_id' must be an existing Intercom admin (team member) ID — using a contact or bot ID will result in a validation error.
HTML in the article body is sanitized by Intercom — complex or non-standard HTML elements may be stripped; test with a representative sample before bulk importing content.
Deleting a collection does not automatically delete its articles — orphaned articles remain and must be deleted or re-parented individually.
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