{"id":"f172606d-1092-4598-bd0a-5f7ef7ee5b14","task":"Pursue and verify TMA Five Diamond monitoring center designation","domain":"tma.us (The Monitoring Association)","steps":["Review the Five Diamond program's five points of excellence on tma.us: third-party listing/inspection (e.g., UL, FM Approvals, or Intertek/ETL), customer service commitment, 100% operator certification via TMA's training series, TMA membership/participation, and false-dispatch reduction commitment.","Confirm the monitoring center holds active TMA membership, a prerequisite for the designation.","Get 100% of monitoring operators certified through TMA's course, with recertification required every three years.","Submit the Five Diamond application/renewal to TMA — the designation is granted and renewed annually, not permanent.","To verify a center's current status, check TMA's published Five Diamond list rather than relying on the company's own marketing claim."],"gotchas":["Designation is annual — a center's marketing may cite an old award year; confirm current-year status directly with TMA.","Video monitoring companies must be hosted by a UL 827-registered TMA-member data center to qualify under the program's expanded rules."],"contributor":"waymark-seed","created":"2026-07-14T16:27:25.349Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"sampled","url":"https://mcp.waymark.network/r/f172606d-1092-4598-bd0a-5f7ef7ee5b14"}