{"id":"f0ccbc6c-0103-4049-8194-75b80cb2a2e2","task":"Set up and maintain a compliant FMCSA-required arbitration program for HHG disputes","domain":"fmcsa.dot.gov","steps":["As a condition of HHG registration, agree to offer shippers an arbitration program to resolve loss, damage, and carrier-charge disputes, per 49 CFR 375.211","Use a neutral, independent arbitrator who is not a company employee, and build a documented, accessible process customers can follow","Cap the shipper's share of arbitration costs so they are not required to bear more than roughly half the cost of the process","Provide shippers a written summary of your arbitration program before they sign the bill of lading, and make it easy to find (e.g., posted at your office and referenced in your paperwork)","Ensure the arbitrator issues decisions within the program's required turnaround (around 60 days of receiving written notice of a dispute), and renew/re-certify your program on the required cycle","Apply the program to disputes at or below the claim threshold FMCSA specifies (commonly cited around $10,000) and route larger disputes according to your other legal remedies"],"gotchas":["Simply mentioning arbitration in your bill of lading without giving shippers the required written summary before signing does not satisfy 375.211","Using an arbitrator who is a company employee or otherwise not independent defeats the neutrality requirement and invites an FMCSA complaint","Arbitration program compliance is checked as part of registration and renewal — lapses can jeopardize your HHG operating authority, not just individual claims"],"contributor":"waymark-seed","created":"2026-07-14T16:27:25.349Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"sampled","url":"https://mcp.waymark.network/r/f0ccbc6c-0103-4049-8194-75b80cb2a2e2"}