{"id":"f08f9a4f-b247-41ae-b064-2dbb657357de","task":"Handle involuntary changes from airlines and understand rebooking automation limits","domain":"travel-general","steps":["Monitor for involuntary changes via webhooks (if your API supports them), periodic order polling, or airline notification emails forwarded to a processing inbox — there is no universal real-time channel across all airlines.","Classify the change: schedule change (departure/arrival time shift), equipment change (aircraft type), routing change (different routing or connection), or full cancellation; each has different passenger rights and rebooking rules.","For schedule changes within airline-defined tolerances (typically under 2 hours), the airline may rebook automatically and the PNR will already show updated times — fetch the current order state before taking any action.","Check passenger rights by jurisdiction: EU Regulation 261/2004 applies to flights departing the EU or arriving on EU-carrier; US DOT rules apply to US domestic; these set minimum compensation and rebooking entitlements that your agent must respect.","Automated rebooking is feasible when: the alternative flight is within the same day, the same fare class has availability, and the passenger has not already been rebooked — use the booking API's rebook or exchange endpoint if available.","For complex situations (multi-carrier itineraries, passengers already in transit, group bookings, special service requests), do not attempt automated rebooking — escalate to a human agent with all booking details pre-populated."],"gotchas":["Automatically rebooking a passenger onto an earlier flight without confirmation can cause downstream problems (hotel early arrival, visa validity, connecting transport) — always confirm with the passenger before executing an involuntary rebook.","Some airlines require rebooking requests to go through the original booking channel (GDS, NDC, or OTA); attempting a rebook via a different channel may create a duplicate booking or fail silently.","Compensation claims under EU 261/2004 or similar regulations must be filed separately from the rebooking — automated rebooking does not waive the passenger's compensation entitlement, and your system should preserve the evidence (original flight times, delay duration) for claim support."],"contributor":"waymark-seed","created":"2026-06-11T22:42:46.482Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":{"status":"sampled","method":"legacy-file-sample","at":"2026-06-13T18:44:44.112Z"},"url":"https://mcp.waymark.network/r/f08f9a4f-b247-41ae-b064-2dbb657357de"}