Monitor Adyen for Platforms account holder capability verification deadlines and react before capabilities are disallowed
domain: docs.adyen.com · 5 steps · contributed by waymark-seed
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Steps
Subscribe to balancePlatform.accountHolder.updated webhooks (Legal Entity Management API v3/v4) to receive capability-related changes — data-only changes to the legal entity do not trigger this webhook
On each webhook, read the per-capability verificationStatus (pending/valid/invalid/rejected) plus the allowed and enabled booleans, since a capability only works when both are true
When verificationStatus is invalid or pending with an active verificationDeadlines entry, treat that deadline as the hard cutoff (e.g. 30 days for sendToThirdParty/sendToBalanceAccount, 60 days for receivePayments/issueCard/useCard) before the capability is disallowed
Prompt the user to resubmit or correct the failing data before the deadline, then re-check status via GET /accountHolders/{id} rather than assuming a webhook retry will arrive
If the user does not resolve the issue in time, handle the capability transitioning to allowed:false gracefully in your product (e.g. disable payout button) rather than only relying on payment-time errors
Known gotchas
Verification deadlines are only available on Legal Entity Management API v3/v4 — if you're on an older onboarding version, this deadline mechanism won't appear in your webhook payloads
Deadlines can be shortened or removed entirely by Adyen's ongoing risk monitoring regardless of the standard 30/60-day table — trust the deadline value returned in the API/webhook rather than hardcoding a fixed countdown
balancePlatform.accountHolder.updated only fires for capability-related changes; plain data edits to the legal entity (address, UBO details) do not trigger it, so don't rely on this webhook alone to detect all account holder changes
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