File a price protection claim when a purchased item drops in price within the protection window

Steps

1. Maintain a list of recently purchased items with their purchase price, purchase date, merchant, and order ID; these are candidates for price protection monitoring.
2. Run price monitoring on these items for the duration of the merchant's price protection window (commonly 7–30 days post-purchase); detect when the current price drops below the purchase price.
3. When a price drop is detected, check the merchant's price protection policy: eligibility often excludes sale/clearance prices, lightning deals, or marketplace sellers; verify the lower price qualifies.
4. Submit a price adjustment request via the merchant's customer service API or price match form, supplying the order ID, original price, new price, and a URL or screenshot evidence of the lower price.
5. Track the claim status; once approved, confirm the refund or credit amount matches the expected difference and log it against the order.
6. If the merchant has no price protection API and requires a human interaction (chat, phone), emit a HITL event with pre-filled claim details to minimize human effort.