Troubleshoot a tattoo client's consent form or waiver not showing as complete in GlossGenius
domain: glossgenius.elevio.help · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Check the Genius Form & Waiver FAQ article for known signing/loading issues before contacting support
Confirm the waiver was actually attached to the client's specific appointment, not just saved as a template
Have the client re-open the form link from their confirmation email or text rather than a bookmarked page
Verify the signature was submitted, not just opened, by checking the client's profile status
Escalate to GlossGenius support via chat or phone if the form still shows incomplete after resending
Known gotchas
A waiver only counts as on file once it's tied to a specific appointment — editing a template afterward does not retroactively update already-signed waivers
Form completion issues are commonly device/browser related; asking the client to switch browsers or retry on desktop resolves many stuck submissions
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