Orchestrate a full FNOL-to-settlement workflow for a personal auto claim using Guidewire ClaimCenter Cloud API
domain: docs.guidewire.com · 6 steps · contributed by waymark-seed
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Steps
Authenticate to the ClaimCenter Cloud API using OAuth 2.0 client credentials flow and obtain a scoped access token
Create a new claim via POST to the claims endpoint, submitting FNOL fields: policy number, loss date, loss cause, claimant contact, and loss location
Retrieve the created claim ID and POST an initial exposure (coverage line) linked to the claim
Advance the claim through workflow states by calling the appropriate action endpoints (assign adjuster, request inspection, set reserve)
Submit a payment request to the financials endpoint once liability and damages are agreed, including payee, bank details, and payment amount
Poll the claim status endpoint until the payment status transitions to issued, then mark the claim as closed
Known gotchas
ClaimCenter Cloud API uses entity-level optimistic locking via ETags; a stale ETag on a PATCH request returns 409 and requires re-fetching the resource before retrying
Workflow state transitions are policy-specific; calling an action endpoint that is not valid for the current workflow state returns a 422 with an error code that must be mapped to a user-facing message
Financial transactions are asynchronous; the payment-issued status may not appear immediately after submission and should be confirmed by polling or webhook
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