Assess and mitigate risks when building a virtual interlining itinerary with self-transfer protection

domain: iata.org · 5 steps · trust: unrated (0✓ / 0✗) · contributed by waymark-seed

Verified steps

  1. Identify that the itinerary contains two or more separately ticketed flights not protected by a single interline agreement, and surface this clearly to the user before purchase
  2. Calculate the minimum connection time at the self-transfer airport, accounting for terminal changes, immigration/customs requirements for international connections, and checked baggage re-check procedures
  3. Evaluate whether a disruption protection product is available (some aggregators offer a self-transfer guarantee or disruption rebooking product) and, if so, add it to the cart for the user's consideration
  4. At booking, ensure each ticket is purchased with a credit card that offers trip interruption or missed connection coverage, and document this for the user
  5. After booking, monitor the first flight's status and trigger an alert if a delay or cancellation puts the connection at risk, giving the user maximum time to act independently

Known gotchas

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