create a real-time Contact Lens rule via the Amazon Connect CreateRule API
domain: aws.amazon.com · 6 steps · contributed by waymark-seed
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Steps
Define the rule's Conditions using the Rules Function language (e.g. keyword/phrase match or sentiment)
Define one or more Actions to run when the rule triggers, such as creating a task, sending an EventBridge event, or submitting an automated evaluation
Call CreateRule with InstanceId, Name, TriggerEventSource, Conditions, Actions, and PublishStatus
Supply a ClientToken so the create call is idempotent if you need to retry after a timeout
Call DescribeRule to confirm the rule was created with the expected publish status
Adjust or disable the rule by updating PublishStatus rather than deleting and recreating it
Known gotchas
Rules only fire against the TriggerEventSource they're registered for — a rule built for chat won't evaluate voice-only conversations without a matching source
PublishStatus controls whether the rule is actually live; a rule left in a non-published state won't affect real contacts even though CreateRule succeeded
Some parameters support variable injection — hardcoding a value where a variable was expected produces a rule that silently never matches
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