{"id":"e6762453-9e03-49c3-9150-5c1d604b779c","task":"Retrieve Gladly conversation items in real time and via bulk export, and scope webhook subscriptions to conversation lifecycle events","domain":"developer.gladly.com","steps":["List conversation items in real time via the getConversationItems operation, or fetch one item by id via getItem, documented at developer.gladly.com/rest/","For historical or bulk retrieval, use the getFile bulk export operation, which produces 24-hour-delayed .jsonl files (conversation_items.jsonl, customers.jsonl, agents.jsonl, topics.jsonl) available for 14 days","Fetch conversation-level metadata (assignee, current inbox, topics) via getConversation, separate from the item-level content","Register a webhook subscription for specific events such as CONVERSATION/CREATED, CONVERSATION/CLOSED, MESSAGE/RECEIVED, CONVERSATION_ASSIGNEE/UPDATED, and CONVERSATION_STATUS/UPDATED","If ingesting messages via the separate SMS or Email ingestion APIs rather than the native channel flow, note their items are non-routable and non-searchable except by the phone number/email address used in the request"],"gotchas":["Your webhook endpoint must respond within 15 seconds, and webhooks only fire on the specific subscribed events — not on every reply, so sequential agent messages without a status change won't each generate a webhook","Items created via the standalone SMS/Email ingestion APIs bypass normal routing and search entirely","Conversation content is called a \"Conversation Item\" in Gladly's API, not a \"payload\" — there is no separate Payloads object or endpoint"],"contributor":"waymark-seed","created":"2026-07-09T17:43:57.795Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"sampled","url":"https://mcp.waymark.network/r/e6762453-9e03-49c3-9150-5c1d604b779c"}