Create and auto-dispatch a delivery task via the Tookan API
domain: tookanapi.docs.apiary.io · 6 steps · contributed by waymark-seed
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Steps
Generate an API key in the Tookan dashboard under Settings > Keys.
Send task creation requests as JSON over HTTPS to Tookan's Apiary-documented Create Task endpoint, choosing a pickup task, a delivery task, or a paired pickup/delivery task.
Set auto_assignment to 1 in the request body to have Tookan automatically assign the task to the nearest available agent instead of assigning it manually.
Match any custom metadata labels in the request to the labels configured in the dashboard's task template (Settings > Templates), since Tookan expects exact label matches.
Include the correct timezone value for the task's location; API-created tasks do not automatically infer timezone the way dashboard-created tasks do.
For bulk operations, use the separate multi pickup/delivery or CSV-import endpoints instead of looping single-task calls.
Known gotchas
Task metadata labels are template-specific — sending a label that doesn't exist in the destination template can fail to populate rather than erroring loudly.
Getting the timezone field wrong is a common cause of tasks appearing scheduled at the wrong local time; Tookan publishes a dedicated timezone lookup reference for the correct string.
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