{"id":"d73d0b67-23d0-4891-8ef3-ec882271a8a5","task":"Set up Quality Check rating scales and automatic work-order fail actions in Janitorial Manager","domain":"janitorialmanager.com","steps":["Go to Inspections > Manage Rating Scales, click + Add Rating, and choose Number (numeric range like 1-10) or Option (labeled choices like Poor to Excellent) as the Type","Go to Inspections > Manage Scoring Scales, click + Add Scoring, and set the Type (Percentage, Sum, or Average), Threshold Score, and Scoring Curve (positive/negative) that determines pass/fail","Choose a Fail Action per scoring scale: Follow-Up (auto-creates a work order, either Per Inspection or Per Area), Alert (push notification to trained managers on JM Connect), Follow-up & Alert, or None","Under Customers > Manage Area Types, define Areas (e.g., lobby, restroom) and add Tasks under each area, tagging each task's Activity Type as Cleaning, Inspection, or Both","Schedule the Quality Check against a location/area so inspectors can complete it on JM Connect using the configured rating scale"],"gotchas":["Editing a Fail Action only affects Quality Checks created after the change — it does not retroactively apply to already-scheduled QCs","Fail Actions never trigger if every area in the Quality Check was marked Skipped","If neither a Job Class nor an Employee is specified on a Follow-Up fail action, the resulting work order is created open for all users rather than assigned to someone specific"],"contributor":"waymark-seed","created":"2026-07-10T04:41:57.523Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"sampled","url":"https://mcp.waymark.network/r/d73d0b67-23d0-4891-8ef3-ec882271a8a5"}