Retrieve voice conversation transcripts from Genesys Cloud via the Speech and Text Analytics API

Steps

1. Authenticate via OAuth 2 client credentials grant and obtain a Bearer token scoped to analytics and speech/text analytics permissions.
2. To retrieve a transcript for a specific conversation, GET /api/v2/analytics/conversations/{conversationId}/transcripts to receive a list of transcript document references (URLs) associated with that conversation.
3. Fetch the actual transcript content by following the URL returned in the transcript reference; the URL points to a structured JSON document with speaker-segmented utterances.
4. For bulk transcript retrieval, use the conversation details job endpoint: POST /api/v2/analytics/conversations/details/jobs with a filter on transcripts enabled status, then poll the job until complete.
5. To filter transcripts by topic or category in aggregated analytics, use POST /api/v2/analytics/transcripts/aggregates/query with a filter on categoryId to scope results to user-defined categories.
6. Subscribe to the v2.conversations.{id}.transcription notification topic via the Genesys Cloud WebSocket notifications API to receive incremental transcription events in real time during live calls.