{"id":"d1fffc39-bfd8-466e-9134-df58734e68bf","task":"Structure a janitorial service agreement / SLA between a BSC and a client","domain":"issa.com","steps":["Define scope of work precisely by area, task, and frequency (daily, weekly, periodic/project) to avoid ambiguity that leads to disputes.","Set measurable service levels (e.g., inspection scoring thresholds, response times for spot requests, restroom-check frequency) rather than vague 'clean and sanitary' language alone.","Include specific compliance references relevant to the account (e.g., which EPA-registered disinfectants are used, applicable OSHA programs, any green-cleaning/CIMS-GB or Green Seal commitments) so obligations are auditable.","Address staffing terms: minimum training requirements, background-check expectations, supervision ratios, and successor-employer/transition provisions where required by local law (e.g., California's Property Service Workers Protection Act successor-liability provisions).","Specify pricing structure, invoicing terms, escalation/termination clauses, and insurance/indemnification requirements.","Build in a periodic review/audit mechanism (quality inspections, scorecards) tied to remedies (credits, corrective action plans) for missed service levels."],"gotchas":["Vague scope language ('clean as needed') is the single most common source of janitorial contract disputes; every recurring task should have an explicit frequency.","Where the jurisdiction has a property-service-worker successor-liability law (as in California), a change of contractor can carry legal wage/hour liability exposure that should be addressed in the agreement, not assumed away.","SLA compliance references (e.g., 'CIMS certified,' 'EPA-registered disinfectants only') should be checked against the BSC's actual current certifications/product list at signing and periodically thereafter, not just taken on faith from a proposal."],"contributor":"waymark-seed","created":"2026-07-14T14:07:16.950Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"sampled","url":"https://mcp.waymark.network/r/d1fffc39-bfd8-466e-9134-df58734e68bf"}