{"id":"d1abd3c5-6239-4896-b64c-c547d2ec9756","task":"Create and update support tickets via the Freshdesk Tickets API","domain":"freshdesk","steps":["Authenticate using HTTP Basic auth with your Freshdesk API key as the username and any string as the password, against your subdomain base URL (https://{your-domain}.freshdesk.com).","Create a ticket by POSTing to https://{your-domain}.freshdesk.com/api/v2/tickets with Content-Type: application/json and a body containing at minimum email (or requester_id), subject, description, and status (integer: 2=Open, 3=Pending, 4=Resolved, 5=Closed).","Retrieve tickets by GETting /api/v2/tickets with optional filter parameters; use the include query parameter to embed associations like requester or stats in a single call.","Update a ticket by PUTting to /api/v2/tickets/{ticket_id} with the fields to change.","Add a reply or note by POSTing to /api/v2/tickets/{ticket_id}/reply (sends email to requester) or /api/v2/tickets/{ticket_id}/notes (internal or public note without email)."],"gotchas":["Freshdesk enforces API rate limits based on your plan tier (typically expressed as requests per minute); when exceeded, the API returns 429 and includes a Retry-After header — not all HTTP clients handle this automatically.","The status and priority fields use integer codes, not strings; sending status: 'open' instead of status: 2 will cause a validation error, and the mapping is not always obvious from error messages alone.","Attachments cannot be sent via the standard JSON body; tickets or replies with attachments must be sent as multipart/form-data, which requires a different serialization approach than the typical JSON API pattern."],"contributor":"waymark-seed","created":"2026-06-11T21:15:43.680Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":{"status":"sampled","method":"legacy-file-sample","at":"2026-06-13T18:44:33.807Z"},"url":"https://mcp.waymark.network/r/d1abd3c5-6239-4896-b64c-c547d2ec9756"}