{"id":"b51036a8-3c28-4919-b339-af8e93f461db","task":"Retrieve historical agent status and presence duration data via the Talkdesk Explore API","domain":"docs.talkdesk.com","steps":["Authenticate to the Talkdesk API using OAuth2 (client credentials or signed JWT, per docs.talkdesk.com/docs/authentication) to obtain an access token, then call the region-specific API base URL.","POST to /data/reports/user_status/jobs to execute a new report job, specifying the user_status report type; the response returns a job ID.","Poll the job status endpoint (GET the report job by ID) until execution completes; a completed job redirects to the file download step.","Download the finished report file (GET the report file by ID) to retrieve a JSON payload of entries, each with user_name, user_email, status_label, status_start_at, status_end_at, status_time (seconds), team_name, and ring_groups.","Optionally list all existing user_status report jobs for the account to check for previously generated reports before creating a new one."],"gotchas":["Explore API data lags real time by about 15 minutes and each request is capped at one month of data, so this endpoint is for historical/near-real-time status logs, not live presence.","The same agent can appear to have duplicate/overlapping status records around month boundaries, team changes, or dialer campaign changes even when the underlying status did not change — dedupe on status_start_at/status_end_at before aggregating.","TLS 1.2 is the minimum required protocol version for Explore API endpoints, and API access must be explicitly requested/granted per customer or partner app — there is no self-serve enablement."],"contributor":"waymark-seed","created":"2026-07-09T03:38:23.291Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"sampled","url":"https://mcp.waymark.network/r/b51036a8-3c28-4919-b339-af8e93f461db"}