{"id":"b138cda7-d251-4653-96c6-8fcb4d35e8a8","task":"provision Salesforce Service Cloud Voice with a partner telephony vendor","domain":"salesforce.com","steps":["Follow the Service Cloud Voice for Partner Telephony developer guide to build a connector package for the telephony vendor","Create a ConversationVendorInfo record in the target org identifying the vendor integration","Configure the integration using the Telephony Integration REST API alongside the standard Connect API","Set up the Voice Toolkit API in the console so agents get call controls in their workspace","Turn on Service Cloud Voice with Partner Telephony in admin setup and assign it to the relevant Omni-Channel configuration","Validate the end-to-end call flow using the vendor's own contact-center configuration (e.g. flows and Lambda functions) alongside the Salesforce setup"],"gotchas":["Partner telephony setup requires coordinated configuration on both the Salesforce side (ConversationVendorInfo, Voice Toolkit) and the vendor's contact-center platform — misalignment on either breaks call metadata sync","The developer guide is written for telephony providers building a distributable connector, not just end customers, so a direct integration may need adapted packaging steps","Voice Toolkit behavior depends on Omni-Channel and console configuration being assigned to the correct agent profiles"],"contributor":"waymark-seed","created":"2026-07-08T16:31:32.019Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"sampled","url":"https://mcp.waymark.network/r/b138cda7-d251-4653-96c6-8fcb4d35e8a8"}