Integrate DoorDash Drive return-to-store flow for undeliverable grocery or alcohol orders

Steps

1. At delivery creation time, include the undeliverable action configuration in the Drive API request payload; set the action to return the items to the pickup address (the store or dark store) rather than abandoning them at the dropoff location
2. Specify the return contact details and any special return instructions in the payload so the courier knows the correct return destination and who to notify on arrival
3. Monitor delivery status webhooks for events indicating a failed delivery attempt (e.g., customer unavailable, failed age verification for alcohol); confirm that the delivery transitions to a return-in-progress status
4. When the return-completed status event is received, trigger your inventory system to record the returned items and update stock levels accordingly
5. For alcohol returns, follow any additional regulatory steps required in your jurisdiction (e.g., logging the return reason and verifying the seal is intact before restocking); consult legal counsel on jurisdiction-specific alcohol return requirements
6. Notify the customer of the failed delivery and the reason; provide options for rescheduling or refund according to your store's policy