Build slip-and-fall-defensible snow and ice service logs
domain: sima.org · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Record arrival time, service-start time, and completion time for every visit — not just a single 'serviced' checkbox for the day.
Capture time-stamped photos of key areas (entrances, handicap-accessible spaces, main walkways) before and after service.
Log observed conditions (temperature, precipitation type, pavement state) plus the materials and application rate used at each site.
Note any obstructions or access issues (parked cars, locked gates) that prevented full service, backed by photo evidence.
Use a system that time-stamps entries at the moment of creation (GPS-enabled mobile app) rather than paper filled in later, since contemporaneous records carry more weight if challenged.
Known gotchas
A log with no timestamp, no photo, and no material record is often treated as equivalent to no service having occurred when a claim is reviewed.
Paper logs filled out well after the fact are vulnerable to being discredited in discovery; digital systems with an audit trail are more defensible.
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