Stream Cambridge Mobile Telematics crash detection events to a claims system for automated FNOL creation
domain: cmtelematics.com · 6 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Configure a CMT DriveWell webhook or event subscription in your CMT platform account to receive crash detection notifications; CMT's crash capability classifies events by confidence level (potential crash, likely crash, confirmed crash)
When a crash event webhook fires, parse the payload for driver ID, timestamp, GPS coordinates, crash severity indicator, and confidence level
Apply a confidence threshold filter (per your claims intake policy, e.g., only auto-create FNOL for events above a defined confidence level) to avoid generating false FNOL records for non-crash events
For events above threshold, call your claims system's FNOL intake API with the driver ID resolved to a policyholder ID, the timestamp as the date of loss, and the GPS coordinates as the loss location; set the FNOL source to 'telematics'
Send an automated customer communication (SMS or push notification) to the driver acknowledging the detected crash and providing the claim number and next steps
Log all crash events (including those below threshold) with their confidence scores for post-event analysis; use this data to calibrate your confidence threshold over time
Known gotchas
CMT crash detection identifies potential crashes based on device sensor signals and may produce false positives at lower confidence thresholds (e.g., severe potholes, dropped phones); always include a mechanism for the customer to dismiss or confirm the event before the FNOL is finalized
GPS coordinates at time of crash may have reduced accuracy if the device was in a low-signal area (tunnel, underground garage); do not auto-populate loss location into official claim records without driver confirmation
Automated FNOL from telematics creates regulatory considerations in some states around prompt claim acknowledgment timelines; verify that the automated FNOL workflow meets your state's claim handling regulations
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