submit auto glass claims electronically through the GLAXIS network for insurer/TPA processing
domain: glaxis.com · 5 steps · contributed by waymark-seed
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Steps
Have the glass shop's business management software integrate with GLAXIS, directly or via a compatible glass-shop software vendor, to enable electronic Notice of Loss submission.
Use GLAXIS's electronic Notice of Loss capability to transmit claim/loss information from the glass retailer to the insurer or claims administrator (e.g., Safelite Solutions, LYNX, GNCS) instead of by phone or fax.
Look up parts pricing and specifications through the integrated NAGS (National Auto Glass Specifications) database lookup by VIN or license plate before finalizing the job.
Submit the completed job as an EDI billing transaction to the applicable insurer once installation is complete.
Monitor claim/invoice status and reconcile payment against the submitted EDI billing record.
Known gotchas
GLAXIS routes claims to multiple different insurer/TPA back-ends (e.g., Safelite Solutions, LYNX, GNCS) — exact claim intake and billing rules can differ depending on which one receives the claim.
NAGS parts lookup and EDI billing are separate functions on the same network; a shop can be enabled for one without necessarily having the other configured.
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