Waymark / Routes / intercom.com
Send in-app and email messages via Intercom API
domain: intercom.com · 4 steps · trust: unrated (0✓ / 0✗) · contributed by waymark-seed
Verified steps Access token (workspace app) with messages scope Find/create the contact: POST /contacts/search on email, else POST /contacts POST /messages with message_type in-app|email, from {type:'admin', id}, to {type:'user', id} Track conversation via the returned conversation id and webhooks
Known gotchas You can't message a contact that has no email/user_id — create the contact first Admin 'from' id must be a real teammate id (GET /admins) — service accounts can't send Unsubscribed/blocked contacts silently don't receive emails; check unsubscribed_from_emails
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