Register a SafetyCulture webhook for inspection, action, and issue events
domain: developer.safetyculture.com · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Ensure the registering credential has the right permission: a user needs "Administrator," a service user needs "Override permissions: Manage all data."
Register an HTTPS endpoint in your application to receive webhook POST payloads, then create the webhook subscription selecting one or more trigger events (e.g., `TRIGGER_EVENT_INSPECTION_HAS_STARTED`, `TRIGGER_EVENT_ACTION_CREATED`, `TRIGGER_EVENT_INCIDENT_CREATED`, `TRIGGER_EVENT_MEDIA_UPLOADED`).
On receipt, read `event.event_types`, `resource.id`/`resource.type`, and the `data` block — SafetyCulture sends a lightweight payload, not the full record.
For inspections, cross-check completeness periodically using the Search modified inspections endpoint (`modified_after`) as a fallback for missed or out-of-order deliveries.
Handle retries and duplicates idempotently: failed deliveries (4xx/5xx) are retried up to 4 times with a 100-second delay between attempts, and delivery order/uniqueness is not guaranteed.
Known gotchas
Webhooks are registered at the organization level and fire for events anywhere in the org, not scoped to the registering user.
Deprecated trigger events (e.g., `TRIGGER_EVENT_INSPECTION_STARTED`) cannot be registered together with their non-deprecated replacements (`TRIGGER_EVENT_INSPECTION_HAS_STARTED`) in the same subscription.
Mobile-originated inspection changes only trigger webhooks once the device syncs to the SafetyCulture server, which can lag behind real-world activity.
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