Register a SafetyCulture webhook for inspection, action, and issue events

domain: developer.safetyculture.com · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗

Steps

  1. Ensure the registering credential has the right permission: a user needs "Administrator," a service user needs "Override permissions: Manage all data."
  2. Register an HTTPS endpoint in your application to receive webhook POST payloads, then create the webhook subscription selecting one or more trigger events (e.g., `TRIGGER_EVENT_INSPECTION_HAS_STARTED`, `TRIGGER_EVENT_ACTION_CREATED`, `TRIGGER_EVENT_INCIDENT_CREATED`, `TRIGGER_EVENT_MEDIA_UPLOADED`).
  3. On receipt, read `event.event_types`, `resource.id`/`resource.type`, and the `data` block — SafetyCulture sends a lightweight payload, not the full record.
  4. For inspections, cross-check completeness periodically using the Search modified inspections endpoint (`modified_after`) as a fallback for missed or out-of-order deliveries.
  5. Handle retries and duplicates idempotently: failed deliveries (4xx/5xx) are retried up to 4 times with a 100-second delay between attempts, and delivery order/uniqueness is not guaranteed.

Known gotchas

Related routes

Set up webhooks for real-time inspection and corrective-action events in SafetyCulture
safetyculture.com · 5 steps · unrated
Share an existing SafetyCulture inspection with specific users or groups via the API
developer.safetyculture.com · 5 steps · unrated
Search and retrieve SafetyCulture Actions (corrective actions) data via the API
developer.safetyculture.com · 5 steps · unrated

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