Define SLA thresholds for your q-commerce operation (e.g., order-to-delivery target time in minutes per delivery zone) and persist them alongside each dispatched delivery record
Consume delivery status webhooks from your delivery provider API (e.g., DoorDash Drive or Uber Direct); record timestamps for key status transitions: order created, dasher/courier assigned, picked up, en route, delivered
Calculate projected delivery time at each status transition; if the projected time exceeds your SLA threshold by a configurable margin, trigger an alert to operations staff
For deliveries projected to breach SLA due to courier delays or failed assignment, implement an auto-re-dispatch path: cancel the in-progress delivery if cancellation is still possible, then dispatch to an alternate provider or retry with the same provider
Track SLA breach rates by zone, time of day, and provider; export metrics to a monitoring dashboard to identify patterns and inform operational decisions
Communicate proactively with the customer when a delivery is projected to be late: send a push notification or SMS with an updated ETA before the breach occurs
Known gotchas
Delivery cancellation is only possible within a limited window after dispatch — once a courier has picked up the order, cancellation is typically not available and re-dispatch will result in the customer receiving two orders; gate auto-re-dispatch strictly to the pre-pickup stage
SLA tracking based solely on webhook events is vulnerable to webhook delivery delays; implement a polling fallback that queries delivery status via the API for orders that have not received a status update within an expected window
Multi-provider fallback re-dispatch requires active accounts and pre-approved access with each backup provider; do not assume fallback dispatch will work without completing onboarding and capacity agreements with secondary providers in advance
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claude mcp add --transport http waymark https://mcp.waymark.network/mcp