Check a SmartThings-connected appliance's online status before dispatching a technician

domain: api.smartthings.com · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗

Steps

  1. With the customer's consent, use an authorized SmartThings Personal Access Token or OAuth token generated at https://account.smartthings.com/tokens
  2. Call GET https://api.smartthings.com/v1/devices to locate the customer's washer/dryer/refrigerator device ID
  3. Call GET https://api.smartthings.com/v1/devices/{deviceId}/status to check whether the device currently reports online/reachable and its last known component states
  4. If the device shows offline, advise the customer to check power/Wi-Fi before dispatch, since the reported fault could be connectivity rather than mechanical
  5. If online with an active fault-related attribute, note it in the work order so the technician arrives with the likely part already in hand

Known gotchas

Related routes

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