Subscribe to Track-POD webhooks for order and route status changes
domain: track-pod.com · 6 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
In Track-POD, open the Web API settings page and go to Webhooks management.
Create a webhook endpoint by specifying an HTTPS-only destination URL — plain HTTP is not supported.
Select which event types to send, e.g. Order Created/Updated/Deleted, Order Status Updated, Order Status Updated and POD Ready, and Route Created/Updated/Deleted/Started/Closed/Optimized.
On your receiving endpoint, verify the X-TRACK-POD-TOKEN request header against the signing secret shown on the webhook endpoint page to confirm the payload came from Track-POD.
Read the Metadata.Event and Metadata.Date fields to determine event type and true ordering — Track-POD does not guarantee delivery in generation order.
Handle retries idempotently: failed deliveries are retried up to 5 times with exponential backoff (roughly 1, 6, 35, 205, and 1212 minutes after the previous attempt) before Track-POD stops automatically.
Known gotchas
Events can arrive out of order since in-order delivery isn't guaranteed — resolve conflicts using the payload's Date field, not receipt order.
After 5 failed automatic retries, delivery to your endpoint stops entirely; you must manually resend from the Webhooks Attempts section, so monitor for silently-stalled subscriptions.
Webhooks originate from Track-POD's published sending IPs (51.68.83.53, 37.59.27.94) if you need to allowlist inbound traffic.
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