Retrieve account-level audit log events via the Zendesk Audit Logs API

domain: developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs · 6 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗

Steps

  1. Confirm the account is on an Enterprise plan; the Audit Logs API is only available on Enterprise and above.
  2. Authenticate with admin credentials; non-admin roles cannot read audit logs.
  3. Send a GET to /api/v2/audit_logs to retrieve a paginated list of account-level audit events; the endpoint returns up to 100 records per page.
  4. Use filter parameters to narrow results: filter[action][] accepts create, update, or destroy; filter[actor_id] scopes to a specific admin user; filter[created_at][] accepts ISO 8601 date strings for start and end range.
  5. Iterate through pages using the next_page URL in the response meta until next_page is null.
  6. Store the created_at timestamp of the most recent event processed and use it as the lower bound of filter[created_at][] on future runs for incremental polling.

Known gotchas

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