Set up a customer ownership/authority verification protocol before performing entry work
domain: aloa.org · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Before responding to a lockout or re-key request, ask for and record government-issued photo ID from the person requesting entry.
Cross-check the name/address on the ID against other reasonably available proof of occupancy or ownership, such as a lease, utility bill, deed, or vehicle title for automotive jobs.
If the requester's identity or authority can't be reasonably confirmed, decline the job or require a third party (property manager, landlord, or police welfare-check) to authorize or witness the work.
Document the verification steps taken on the work order or invoice, regardless of whether state law mandates it.
Follow any state-specific statutory ID-logging or journal requirements in addition to this baseline verification practice.
Known gotchas
This verification approach is industry best practice, not a uniform legal standard; actual statutory requirements on what must be logged and retained vary by state.
Declining a job on reasonable suspicion is defensible, but document the refusal and reasoning to protect against later disputes.
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