Convert a service estimate into a work order using DockMaster Service Management
domain: portal.dockmaster.com · 6 steps · contributed by waymark-seed
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Steps
Open the DockMaster Desktop client and navigate to Service Management.
Create or open a service estimate, selecting the correct work order type (Retail, Internal, Warranty, Rigging, Prep, or Assembly).
Apply the correct Operation Codes to set time-and-material, flat-rate, or capped billing for each line item.
Convert the approved estimate into a work order and assign it to a technician via the Service Monitor/Schedule board.
Track progress billing and, if applicable, file the job as a warranty claim.
Close the work order and confirm it flows into the appropriate billing/reporting module.
Known gotchas
This is documented DockMaster Desktop (Windows client) workflow at portal.dockmaster.com/docs/dockmaster-desktop/service-management/, not a REST API — an agent needs desktop/remote-session access, not HTTP calls.
The separate DockMaster DME REST API (see the dedicated DME API route) does not have its endpoint coverage for service/work orders independently verified — do not assume work-order objects are exposed there.
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