Integrate Chowly as a POS middleware to aggregate marketplace orders from multiple delivery channels into a restaurant or ghost-kitchen POS
domain: chowly.com · 6 steps · contributed by waymark-seed
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Steps
Connect your POS system to Chowly using the Chowly POS SDK or API; provide Chowly with the POS credentials and configuration required to inject orders into your specific POS platform
In the Chowly portal, connect each delivery marketplace channel (e.g., Uber Eats, DoorDash, Grubhub) by completing the channel-specific authorization flow; Chowly will begin pulling orders from each connected channel
Configure the menu mapping in Chowly: link each delivery channel item to the corresponding POS item and modifier so orders injected into the POS resolve to the correct menu items and pricing
Enable automatic menu sync so that changes made to your menu in the POS propagate to all connected delivery channels through Chowly, reducing manual menu management
Test order injection end-to-end in a staging environment: place a test order on a connected channel and verify it appears correctly in the POS with accurate items, modifiers, and pricing
Monitor the Chowly dashboard for injection failures and error rates; configure alerts for failed order injections so kitchen staff can intervene manually before an order deadline passes
Known gotchas
Chowly's integration depth varies by POS system — some POS platforms receive fully injected orders automatically, while others may require manual confirmation in the POS after injection; verify the exact behavior for your specific POS
Menu mapping must be maintained in Chowly whenever items are added, removed, or renamed in the POS; unmapped items will cause order injection failures for any order containing those items
If you handle your own deliveries for some channels (e.g., using your own drivers rather than the platform's fleet), configure this correctly in Chowly to prevent incorrect driver assignment or delivery handoff behavior
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