surface Shopify order context in a Gorgias ticket using the Integration object
domain: gorgias.com · 6 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Connect the Shopify integration in the Gorgias admin so order and customer data syncs into Gorgias
Call the Get Integration endpoint to confirm the Shopify connection's status and settings
Use the integration's synced order/customer data to display order history in the ticket sidebar widget
Build or configure a widget that reads order fields to give agents context without leaving the ticket
Update integration settings via the Update Integration endpoint if the sync scope or credentials change
Optionally attach Gorgias tracking data to Shopify cart/checkout attributes for order-side visibility into support interactions
Known gotchas
Widgets and integrations are separate objects in the API — updating the Shopify connection doesn't automatically refresh a custom widget built on top of it
Programmatically creating integrations or widgets needs careful scoping, since a misconfigured widget can expose customer order data to the wrong ticket
Cart/checkout attribute syncing is a one-way data attachment, not a live two-way sync — later Shopify-side changes won't retroactively update the ticket
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