scaffold and preview a Zendesk support app using the Apps Framework (ZAF) and iframe Client API
domain: zendesk.com · 6 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Install the Zendesk CLI (ZCLI) and scaffold a new app, generating a manifest.json, assets folder, and iframe.html
Import the ZAF SDK v2 script (zaf_sdk.min.js) into iframe.html so the global ZAFClient object is available
Call ZAFClient.init() to get a client instance, then use client.get()/client.set() to read and write ticket sidebar data
Declare the app's locations (e.g. ticket_sidebar, nav_bar) and required scopes in manifest.json
Serve the app locally over HTTPS with ZCLI and load it in a live Zendesk account via the test-app URL parameter
Package and upload the app privately with ZCLI, or submit it to the Marketplace for public listing
Known gotchas
The ZAF client only works inside the locations declared in manifest.json — calling client.get() from an undeclared location fails silently or throws
Loading the SDK from a self-hosted copy instead of Zendesk's static.zdassets.com URL means you miss automatic 2.0.x patch/bugfix updates
Server-side (Node) apps use a distinct backend-proxied architecture from purely client-side iframe apps — mixing the two patterns causes auth confusion
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