Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Apply ECV to alarm signals other than duress/panic or holdup/robbery signals, per ANSI/CSAA CS-V-01 guidance.
Place a first call to the alarm location itself, attempting to reach someone who can properly identify themselves as an authorized responder.
If unsuccessful, place a second call to a different number (e.g., the account owner's cell phone) before requesting dispatch.
Document both call attempts (time, number dialed, outcome) in the monitoring record, since local ordinances in many cities require proof of ECV before dispatch.
Train operators to recognize which signal types are exempt from the two-call requirement so duress/panic/holdup signals dispatch immediately without ECV delay.
Known gotchas
Skipping ECV on qualifying signal types can violate local verified-response ordinances and trigger fines or dispatch refusal in ECV-mandated jurisdictions.
ECV is codified as mandatory by local ordinance in many cities, not just an industry best practice — check whether the specific jurisdiction requires it.
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