Comply with diagnostic-fee and repair-estimate disclosure laws for appliance repair
domain: michigan.gov · 5 steps · contributed by waymark-seed
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Steps
Check your state's specific consumer-protection statute; for example, Michigan's Appliance Repair Act requires a detailed written estimate approved by the customer before work begins on covered major appliances
Confirm whether your state allows charging a diagnostic fee separately from a service-call fee, and under what disclosure conditions (e.g., California requires written disclosure/approval of a diagnostic fee before it's charged)
Provide the written estimate to the customer before starting repair work, including a description of the problem and the total anticipated cost
If actual repair costs will exceed the estimate significantly (Michigan sets a 10% threshold), get renewed customer approval before proceeding further
Understand any state-mandated minimum labor warranty tied to the estimate requirement (Michigan requires a 30-day labor warranty) and honor it in your service terms
Known gotchas
Disclosure and estimate rules are set state-by-state (and sometimes by county/municipal consumer-protection code) — a rule confirmed for one state (e.g., Michigan's 10% overage threshold) should not be assumed to apply nationally
A diagnostic fee generally must be disclosed and, in some states, affirmatively approved in writing before it's charged — charging it without prior disclosure can violate consumer-protection law even if the fee amount itself is reasonable
These are civil consumer-protection statutes, not part of any appliance-repair licensing/certification program — compliance failures typically create liability/complaint exposure rather than affecting a technical certification
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