Build an automated two-way SMS appointment reminder workflow for a veterinary practice using Twilio

domain: twilio.com · 5 steps · contributed by waymark-seed
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Steps

  1. Provision a Twilio phone number and Programmable Messaging service for the practice.
  2. Build a Twilio Studio Flow (or REST-triggered script) that sends a reminder SMS at a set offset before the appointment (e.g., one day and one hour prior).
  3. Include a reply-based confirm/reschedule/cancel prompt in the message so owners can respond by text.
  4. Run a scheduled job against the practice management system's appointment data to identify upcoming appointments needing a reminder.
  5. Log delivery and reply status back into the scheduling system to flag no-shows or reschedule requests.

Known gotchas

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