Register a Shippo tracking webhook and process incoming carrier tracking event payloads

domain: logistics/shipping · 6 steps · contributed by waymark-seed
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Steps

  1. Authenticate with your Shippo API key.
  2. POST to the webhooks endpoint with 'url' (your HTTPS endpoint), 'event' set to the relevant event type (e.g., 'track_updated'; verify available event types in current docs), and 'active: true'.
  3. In your webhook handler, parse the JSON body; the payload contains an 'event' field and a 'data' object with tracking details including 'tracking_number', 'carrier', 'tracking_status.status', 'tracking_status.location', and 'tracking_history' array.
  4. Validate the webhook payload authenticity using the signature header Shippo sends (verify header name and signing algorithm in current docs) against your webhook secret.
  5. Map 'tracking_status.status' values (e.g., 'TRANSIT', 'DELIVERED', 'RETURNED', 'FAILURE', 'UNKNOWN') to your internal delivery state machine and update order records accordingly.
  6. Respond to the webhook with an HTTP 200 status promptly (within a few seconds); defer any heavy processing to an async queue to avoid Shippo retrying the delivery.

Known gotchas

Related routes

Implement Shippo tracking webhooks: register an endpoint, validate HMAC signatures, and process carrier event payloads
docs.goshippo.com · 5 steps · unrated
Receive and validate Shippo tracking webhooks for carrier status events
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Configure and test carrier webhooks on Shippo for transaction and tracking event notifications
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