Waymark / Routes / freshdesk.com scaffold and publish a Freshdesk Marketplace app using the Freshworks CLI (FDK)
domain: freshdesk.com · 6 steps · contributed by waymark-seed
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Steps Install the Freshworks CLI and scaffold an app, generating manifest.json, app config, and front-end templates Declare the app's product (Freshdesk), placements (ticket sidebar, full-page, etc.), and required scopes in manifest.json Implement client-side logic with the Freshdesk client library (client.get()/client.set()/client.request) inside the placement templates Run the local dev server to preview the app inside a live Freshdesk account via the developer test harness Package the app and run it through the CLI's built-in requirement and schema checks before submission Submit the packaged app to the Freshworks Marketplace for review, or install it privately in your own account Known gotchas Marketplace review requires passing the CLI's automated validation checks (manifest schema, icon sizes, required screens) — apps that pass local testing can still fail marketplace validation Placements expose different client APIs — an action available in the ticket sidebar may not exist in a full-page placement Previewing against a live account requires whitelisting your dev tunnel URL, which can break if the tunnel URL changes between sessions
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