Review and close out a reported issue in the Silvertrac Issue Monitor
domain: help.silvertracsoftware.com · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Officer creates and submits a security or maintenance issue from the mobile app in the field
From the Issue Monitor, click the issue ID to open its detail pop-up
Review property/location, status, who created/was assigned/acknowledged it, arrival time, and closed time
Use Add Note to clarify or append information without altering the original submitted report
Use Email Issue or Print Issue to share the incident (with notes) as a PDF, or GPS map to view where it was reported
Known gotchas
Issue reports are not meant to be edited directly — corrections must go through the Add Note workflow
Emailing an issue attaches it (and its notes) as a PDF automatically; the emailed status is confirmed only in the panel's lower-right section
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