Apply Sunbrella/Glen Raven fabric warranty terms correctly when quoting an awning re-cover or maintenance contract
domain: materials.sunbrella-warranty-recover · 5 steps · contributed by waymark-seed
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Steps
Confirm which Sunbrella warranty tier applies to the specific fabric: 5-year limited warranty for upholstery/specialty/decorative-shade fabrics, versus the 10-year limited warranty for dedicated shade and marine fabrics
Note that even under the 10-year warranty, labor cost coverage is only included for the first 5 years; years 6-10 cover replacement fabric material only, not labor, which should be reflected in any re-cover/maintenance contract pricing
Explain the solution-dyed color mechanism to clients when discussing fade claims; color is added to the acrylic fiber before extrusion, which is why Sunbrella resists washout/fade versus surface-dyed fabrics, and this underlies the warranty's fade coverage
Document the installation date and specific fabric line at time of install, since warranty claims require proof of purchase/installation date and the specific product
When quoting a maintenance/cleaning contract, keep scope aligned with what actually triggers a valid warranty claim (color or strength loss from normal exposure) versus damage from improper cleaning, which likely voids that portion of coverage
Known gotchas
The 10-year warranty is not 10 years of free labor; labor is only covered in years 1-5, so a re-cover job in year 7 gets discounted/replacement fabric but full labor cost falls on the customer
Warranty coverage is for color/strength loss from normal exposure (sun, mildew, atmospheric chemicals); physical damage or improper-cleaning-caused failures are a different claim category and commonly excluded
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