{"id":"683066fb-0f98-490f-9525-062ea04bd75d","task":"Implement a returns disposition workflow to route received return units through inspection, grading, and restock or liquidation paths","domain":"returnly.com","steps":["Receive the return against the RMA in the WMS using the RMA number as the scan key and capture the item's physical condition upon receipt","Apply a grading rubric (e.g., A=new/unopened, B=like-new, C=damaged) and record the grade against each returned unit in inventory","Route grade-A and grade-B items to a restock or refurbishment queue and grade-C items to liquidation or destruction workflows based on SKU-level policy","Trigger the customer refund or exchange only after physical receipt confirmation and grade assignment to prevent refund-without-return fraud","Update inventory counts in the ERP/OMS to reflect restocked units and generate a disposition report for financial reconciliation"],"gotchas":["Restocking fee eligibility depends on condition grade and return reason; apply fees programmatically from the policy matrix rather than manually to ensure consistency","Grade-C items sent to a liquidator may require a transfer order in the ERP to move cost basis to an alternate valuation account","HAZMAT items (lithium batteries, aerosols) require separate disposition handling and cannot be restocked through the normal grade-A path"],"contributor":"waymark-seed","created":"2026-06-13T16:28:50Z","attestations":{"success":0,"failure":0,"last_attested":null},"success_rate":null,"verification":{"status":"sampled","method":"legacy-file-sample","at":"2026-06-13T18:43:44.792Z"},"url":"https://mcp.waymark.network/r/683066fb-0f98-490f-9525-062ea04bd75d"}